Refund policy

At Slumber, we are committed to ensuring you are satisfied with every purchase and that you achieve your best sleep ever. If for any reason you are not completely satisfied, our 30-Day Risk-Free Guarantee has you covered.

30-Day Risk Free Guarantee

We offer a 30-Day Risk-Free Satisfaction Guarantee on all products. If you’re not completely happy with your order, you can request a return or exchange within 30 days of your purchase.

Returns

1. Eligibility:
   • Our return policy is applicable to all products sold on findslumber.com
   • Returns are accepted within 30 days of delivery under our 30-Day Guarantee. Requests made outside this window cannot be processed.
   • Items must be unused, in their original packaging, and in the same condition that you received them.
     
2. Exceptions / Non-Returnable Items:
   • Non-Resellable Items: Opened or used items (such as mouth tape or sleep masks) cannot be returned unless damaged or defective upon delivery due to hygienic health and safety concerns.
   • Your first 30-day pouch: If your first 30-day pouch is opened and unsatisfactory, it does not need to be returned to qualify for a refund. Any additional pouches must remain unopened and unused to be eligible for a return.
   • Gift Cards and vouchers are strictly non-returnable
     
3. Refund / Return Process:
   • To initiate a return, contact us at hello@findslumber.com with your order number and reason for the return.
   • Our team will provide a return authorization (RA #) if required and detailed instructions on the next steps.
   • If your order is eligible for a return or exchange, you will be provided with a pre-paid return label for your convenience.
   • Please ensure that the item(s) are packaged securely to prevent damage during transit as this may result in a refusal of your refund or additional costs.
     
4. Return / Refund Options
   • Exchange: If you wish to exchange the item(s) please specify your preference when contacting our customer service. We will guide you through the exchange process, subject to availability. Returned items must fall within our eligibility criteria.
     
   • Refund: Once we receive and inspect your returned item(s), a refund (less applicable shipping charges) will be issued to your original payment method within 5-10 business days.
     
     Please note: Refunds may take additional time to appear on your statement, depending on your bank or credit card company.
5. Return Shipping
   
   • Customers are responsible for return shipping costs unless the product is defective or an error was made in the order.
6. Damaged or Defective Items
   
   If your item arrives damaged or defective:

• • Contact us at hello@findslumber.com immediately with details, including photos or videos, to help us assess the issue.
  • Upon validation, we will offer a replacement or refund, depending on the circumstances and product availability.
  • Our team will work swiftly to resolve the issue to your satisfaction.
    
    

If you have any questions about your order, return, or refund, contact us at hello@findslumber.com. We’re here to help!